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frequently asked ?

Where can I buy your ice cream?

Do you ship your ice cream?

Unfortunately we do not offer shipping at this time.

How many servings does one pint of ice cream contain?

Each pint is 473 ml, the same size as a Haagen Daas or Ben & Jerry's pint.  This can serve around 4 people.  We do ask that you responsibly indulge in our products as these are treats meant to be eaten on occasion and not as a meal.

Are your products certified nut free, gluten free, and vegan?

Unfortunately not.  We produce all of our items in a facility that also uses dairy, eggs, wheat, and nut products. If you have food allergies or sensitivities please consume with caution.

What do you use in your lactose free ice cream?

Our lactose free ice cream uses lactose free dairy milk and cream. Any mixins are also lactose free. 

Are your products available for wholesale?

We are not offering wholesale at the moment.

Do you cater? 

We can consider catering on a base by case basis, please click the arrow to inquiry ︎

Shipping (Canada and USA)

All merch (not ice cream) purchases will be processed within 1-2 business days.

Tracking info will be sent with your purchase.

Estimated Delivery Canada: 3-5 business days

Estimated Delivery USA: 7-10 business days

What is your refund policy?

All food products and gift cards are final sale.

For merchandise we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@rurubaked.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@rurubaked.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.