FAQ

Where can I buy your ice cream?

At our shop, 659 Lansdowne Ave Toronto ON and in Pacific Mall, 4300 Steeles Ave East, Markham ON.

Can I pre-order?

Yes! Please check out our pre-order page for more info.

If I pre-order when do I have to pick up?

Pints must be picked up the same day as your order. Merch must be picked up within 14 days. 

Do you deliver?

Yes! Please check out our delivery page for more info.

Do you ship your ice cream?

Unfortunately we do not offer shipping at this time.

How big are your pints?

Each pint is 500 ml, the same size as a Haagen Daas or Ben & Jerry's pint. This can serve around 4 people.  We also carry 2L tubs that can serve around 10-15 scoops.

Are your products certified nut free, gluten free, and vegan?

Unfortunately not.  We produce all of our items in a facility that uses dairy, eggs, wheat, soy and nut products. If you have food allergies or sensitivities please consume with caution.

Are the custard ice cream bases pasteurized?

Yes. All of our ice creams are pasteurized and use pasteurized dairy and egg yolks. They are safe for pregnant women to eat.

Are your products available for wholesale?

We do not offer wholesale.

Do you cater?

Yes! Please contact events@rurubaked.com for more info.

Shipping

All merch (not ice cream) purchases will be processed within 1-2 business days.

Estimated Delivery Canada: 3-5 business days
Estimated Delivery USA: 7-10 business days
Free shipping: on orders over $100 to Canada and the USA